- total: $0.00
- |
- view your cart
- |
- 0 items
Returns & Refunds
any products from this family of web sites:
General:
If in doubt about ANY provisions of these Policy please contact our office BEFORE making a purchase and get clarification.
A. Shipping & handling charges are not refundable.
B. Most of the products we sell through our websites come with the Unconditional Guarantee. That means, you may return a in resaleable condition product you purchased from our website(s) for any reason within 30 days of your purchase for a full refund , except the following:
1. Repeat Returns
Our company allows only 1 product return per customer or company. That means, if you purchased a single product and then returned it for a refund for the first time - your return will be processed and a refund issued. If, however, you consequently purchased other products from us, you won't be able to return them for a refund, regardless if there's a guarantee that comes with the product (see below for "Guarantees").
The logic behind this is pretty simple. If you return a product you purchased from us on a risk-free basis or with a guarantee, you must be dissatisfied. In that case, there's no reason to buy other products, unless you're willing to take the risk of them not being to your liking... and keeping them.
If you're not certain you want to keep them all - please DON'T purchase several products at one time. Just get one you need most and see if it can help you.
2. Purchasing More Than Single Product At One Time
Suppose you purchased two (2) or more products at the same time ("bundle" or "package") and then later decided to return them for a refund. You can only request and receive a refund for one of the products in the bundle. It's your choice which of the products you return. Other products in the bundle will fall under our Repeat Returns policy of only one product refund per customer or company (see above).
3. Extended Guarantees
Some products come with the guarantee or return policy that's longer than our standard 60 days return policy. This extended guarantee will be honored, as long as it doesn't fall under other exceptions under this policy. Typically extended guarantees are clearly announced on a web page advertising the product that has such a guarantee.
4. Performance Guarantees
Some products come with a performance guarantee. That means:
A. The purchaser is promised specific results from the use of the product. If promised results are not obtained - the guarantee will kick in.
B. However, a purchaser is required to perform certain activities, as explained by the product to achieve promised results; there may be other stipulations of what is required before the guarantee kicks in. If these stipulations are not satisfied by the purchaser - the guarantee will become null and void.
Performance guarantees and all the applicable stipulations are clearly announced on a web page advertising the product that has such a guarantee.
Returning A Product And Requesting A Refund
1. Check If Your Purchase Is Eligible For A Refund.
(See"General" section above to determine if your purchase is qualified for a refund). If so...
2. Print This Information To Adequately ID Your Purchase & Enclose With Your Return:
- Your Full Name
- Your e-mail address
- Your Order Id (If you order was processed online you should've received an e-mail receipt for your purchase that has your totals, product name, billing information, etc.)
- Your Telephone Number
3. Make Sure Product Isn't Damaged
The product you're returning must be in a "like new, same as shipped to you, ready to resell" condition. That means, no scratches, no tears, bends, all printed pages in order, all audio CDs or tapes are present, and inserted in the original cases. There will be a 15% restocking charge on all returned items.
4. For All Valid Returns, ship the product to:
Smokin Hot Deal, LLC
219 Industry Drive
Jamestown, Kentucky 42629
2011 Smokin' Hot Deals Ltd. All rights reserved.Privacy & security | Terms & Conditions Web Design London by Adaptive
Login
Please try again.
Password Retrieval
Enter your email address below to retrieve your password.
Your email address must match that on your account.